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Substance Use Disorder Services Manager

Jul 12, 2021

Posted Jul 12 2021
Area: Addictions

The CCPC is seeking a full-time Substance Use Disorder Services Manager to join our team. You will be responsible for the programmatic and contract tasks associated with the Client Engagement and Navigation Services(CENS), Recovery Bridge Housing (RBH) and Drug Medical (DMC) programs. This position will be responsible for supervising brief screenings, case management, placement, group and all of the direct services provided by the SUD staff. This position will foster a collaborative and coordinated approach with subcontracted staff to the delivery of SUD and collateral services as needed. The SUD Services Manager will also plan, track, measure and report on the status of all SUD programs operations while overseeing Sage authorization request and supporting documentation to ensure clients meet DMC eligibility criteria, and to receive payment for DMC/RBH from LA County’s Department of Public Health- Substance Abuse Prevention and Control (SAPC). The SUD Services Manager will also collaborate with different treatment providers for the submission of needed documentation, ensuring the clients concurrent enrollment in Outpatient, Intensive Outpatient, Opiate Treatment Programs, and Withdrawal Management treatment.

Responsibilities:

  • Oversight of invoicing and billing for CENS, DMC and RBH
  • Supervise day to day programmatic task and adherence to protocols and procedures for all SUD programs
  • Developed tacking mechanisms for all SUD programs to assure program fidelity and quality assurance
  • Maximize contractual goals and revenue
  • Assist with LPHA duties as needed
  • Provide direct administrative and clinical support and supervision to all SUD staff
  • Responsible for ensuring that Service Bed Availability Tool (SBAT) is updated daily for DMC and RBH availability
  • Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs
  • Manage coordination of SUD services, staff and subcontractor for RBH placements
  • Develop and maintain systematic process to monitor RBH placements, lengths of stay and exit
  •  Provide quality control duties to ensure required documentation is accurate and up-to-date on SAGE and HMIS
  • Develop and coordinate reports and statistical data to reflect program outcomes; and use it to inform process improvements as necessary
  • Create and manage protocol and procedures for Narcan implementation, training and field safety practices
  • Monitor all crisis intervention efforts and track all incident reports.
  • Identify and implement program enhancement opportunities
  • Oversee contract compliance and submissions of SAGE authorizations  
  • Responsible for ensuring seamless client and process flows and a high level of customer service
  • Coordination efforts with indirect funding streams including, but not limited to, General Relief, Department of Children and Family Services (DCFS), Cal-WORKS, LA County Probation Department (AB 109), LA Superior Court (PC 1210), and LA County Department of Public Social Services
  • This position will work with CENS partners, subcontractors, community agencies and SPA 6 Providers.
  • Must attend provider meetings, CENS related meetings, staff development and staff training
  • Responsible for convening, coordinating and facilitating provider meetings, weekly staff meetings and necessary CENS related in-service trainings
  • Conduct quarterly, at minimum, subcontractor site visits and document/work with them to resolve identified issues
  • Must be familiar with Addiction Severity Index and how to interpret results.
  • Must know substance use disorder continuum of care model and 12 core competencies of addiction counseling
  • Responsible for supervising and coordinating SUD (all Level of care) and Mental Health services, some programs consisting of a multiple–level system, which increases with duration and intensity depending on the assesses severity of a client.
  • Will provide county authorized process and outcome evaluation up to and including information on Los Angeles County Patient Reporting System (“LACPRS’), TCPX, LEADER and ASI.
  • Conduct ASAM Brief Screening  
  • Provide individual, group, family crisis intervention, and collateral counseling in accordance with the client needs, when necessary
  • Provide education on HIV/AIDS, when necessary
  • Ensure timely submission of all reports due weekly, monthly and quarterly to the funder, SSG’s accountant, several web-based computer systems, etc.
  • Effectively manage CENS employee’s located offsite at remote locations
  • Provide Peer support discussion group, consultation, coordination, accepting referrals from all SSG-HOPICS Departments for CENS
  • Provide specific services in accordance with the Treatment Program Procedures, 12 Core Functions of Counseling, CENS contracts
  • Supervise program development, facilitation and coordination of client treatment curriculum, applicable agencies and to departments through Case Conference and Treatment Meetings in CENS
  • Responsible for ongoing quality assurance and audit preparation; addressing audit findings and implementing corrective action plans.
  • Maintain up to date and accurate documentation in client files i.e. progress notes, counselor supervision notes
  • Monitor staff compliance in administering the ASAM Brief Screening, Case Conference, and Progress Notes
  • Research, implement and adapt the usage of approved Best, Promising or Evidence Based Practices
  • Recruit, train, supervise and manage student interns in conjunction with the SA Treatment Supervisor/Coordinator
  • Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values
  • Represent the Agency in a professional manner at meetings and community events

Secondary Responsibilities:

  • Maintain files/records on client services in compliance with HIPPA, 42 CFR Part 2 and other funding requirements for auditing purposes
  • Perform other duties as assigned by supervisor or Division Director  
  • Minimum Qualifications – Knowledge, Skills and Abilities Required

Education and Work Experience:

  • Master’s degree from an accredited college or university in social work or a related field and must be registered from California Board of Behavioral Sciences Master’s Degree in Social Work and five years of related management experience.
  • Licensed Practitioner of the Healing Arts (LPHA) or LPHA waivered in the state of California
  • If in recovery, a minimum of three (3) years of being drug and alcohol free is MANDATORY
  • Working knowledge of policies and procedures of LA County Department of Public Health- Substance Abuse Prevention and Control (SAPC)
  • Ability to work with clients from diverse cultural, ethnic and socio-economic backgrounds
  • Ability to communicate effectively, both written and orally
  • Demonstrated knowledge of core competencies of Substance Abuse Counselor/Cinician and outpatient treatment services
  • Experience facilitating substance abuse groups
  • Ability to organize and manage multiple priorities
  • Proficient in Microsoft Word, Excel, PowerPoint, Internet, Email
  • Alcohol and drug prevention, screening, assessment, intervention, treatment, aftercare
  • Experience developing budgets and monitoring expenses
  • Excellent written and verbal communication; good listener; good with numbers; people person
  • Desirable proficiency in SAPC staff hours and budgets; Knowledge of various community based treatment providers is desirable
  • CPR, Finger Printing and First Aid Certification within the first thirty-days (60) of employment (along with HIV/AIDS training) in the first 3 months of employment.  Verification of Employment Eligibility and Background clearance required.  TB test required. Valid Driver’s License and auto insurance required

Supervisory Responsibilities

This person is responsible for supervising day-to-day operation of CENS and Recovery Bridge Housing Program staff and CENS Navigators.

Environmental Conditions (Working Conditions)

May be exposed to aggressive clients: must work in conjunction with other collaborative staff members; communicate with many sources including courts, Los Angeles County Department of Probation, Department of Children and Family Services and other community agencies.  Some evenings and weekends may be required.  Local automobile travel may be required.   There is some responsibility to work in noisy environments where adults are free to talk loud and expressive; must be able to work effectively and produce quality work under pressure.

Physical Requirements 

In the course of performing this job, the incumbent typically spends time sitting, standing, walking, driving car/van speaking, and listening. Must sit at computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts. Speak to staff and outside agencies in public meetings and Provider Meetings. Represent the Agency in a professional and positive manner. Typically spends time sitting, standing, walking, typing, thinking, bending, reading, and writing.

Mental Requirements

Must be able to handle multiple tasks; constant distractions; ongoing deadlines; interruptions, uncontrollable changes in priorities/work schedules; budgetary cuts and reductions; staff changes and reductions; be able to process volumes of information, think, and conceptualize and transfer knowledge on best practices for Substance Abuse Assessments and treatment.

Interested applicants should email srhymer@hopics.org with a cover letter and CV attached.